Date: Fri, 13 Feb 1998 20:30:52 +0000
Subject: Help with data


I recently received this from a friend of mine in Germany. I was
wondering if any of you knew of any research on the topic, or of any other
possible existing data. And to anticipate any potential complaints, she
has gone through the resources available to her in Germany and hasn't had
the best of luck.
You can reply to Ms. Boes personally at
birte.boes[AT SYMBOL GOES HERE] or to me, here.
Any help would be greatly appreciated.
Aaron Drews

begin forwarded message

I want to write about service
encounters, especially about salestalks and service encounters in
restaurants. As far as I know, there has not been established an
appropriate corpus yet. My questions are: Do you know of any data
collections which are not yet known to me? And - do you (as a
research profi) see any possibilities of collecting some data myself,
i.e. do some recordings in shops etc. My advisor told me that it
would be rather difficult, for salespersons normally don't want to
have any "witnesses". One of my collegues suggested to go through
some (BBC?-) documentaries to see if there are any buying-selling scenes etc.
I still think about that possibilities, especially because video-data
would, of course, be an excellent base for my analysis. Do you have
an ultimate idea?
end forwarded message